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Address: 68, Suites 1 & 2, The Strands, Sliema SLM1022, Malta

Phone: +356 79520408

Email: info@primo.mt

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Regional CRM Manager

Duties:

  • Organize communication strategies;
  • Deliver value and engaging content to customers;
  • Maximise ROI from campaigns to deliver value to the business;
  • Implement and Coordinate campaigns and test activities;
  • Create strong customer-brand relationships;
  • Understand customer’s needs and wishes in order to engage and retain customers;
  • Ensure complete satisfaction and maximum utilization of Primo Delivery App;
  • Work closely with the Marketing team;
  • Work closely with the Customer Support Team;
  • Campaign performance reports to share campaign results with internal stakeholders.

Requirements:

  • At least 2 years experience working within CRM;
  • Proven experience in delivering creative campaign;
  • Strong Knowledge of the main line channel mix (email, SMS, social media, direct mail, etc.);
  • Customer-focused attitude;
  • Strong knowledge of budgeting and forecasting;
  • Strong knowledge of CRM tools;
  • Strong analytical skills;
  • Proactive and Creative approach;
  • Previous experience in food delivery is a strong plus.

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